HELP CENTER - PRODUCT
All the magic of your vacation ready for you to live it over and over again...
Discover all the details about the process that goes into getting all your memories to you when you return home.
Hanging on the wall or for flipping through?
Our process begins when you select the format in which you want to preserve your memories, see the products we have for you!
Once the format is confirmed, our team of photographers will register your data in a printing order that will be sent directly to our specialized Printing Lab.
The Printing Lab receives the request with all your data ready to process your product, then the system automatically assigns a manufacturing and delivery date. Our Manager is responsible for updating the status of your order in the system.
At the end, once it is ready, the team is in charge of sealing and packaging each product so that it arrives in the best conditions.
In addition, shipping and tracking codes are placed on it, so that the delivery company can pick it up and deliver it.
You can be worry-free about your shipment, every day we deliver dozens of products directly to your doorsteps.
- The estimated delivery time is 15 – 30 business days (estimated time depending on the distance).
- If you want to know your tracking number, click here.
NOTE: The tracking number will be ready at least 5 days after your purchase.
Our shipments are made through the world’s largest package delivery company, UPS. Company that counts with distribution centers all over the world, making sure that we can deliver your products no matter where you live.
Questions About My Product
If you have any inconvenience, clarification or question about your delivery, please send us your request by filling out the following Typeform.