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Questions about your product / delivery?

Product Topics

I have a query about my photos

If you have already bought your photographs and you still have questions about the order you have received, we invite you to fill out our form to be attended.

When my product arrive?

Our international shipping service has an estimated delivery time of 20 to 30 business days depending on your location, if this time is exceeded ask for your tracking number in the following form.

I have a query about my album or canvas

We are committed to ensuring that you receive your order of album or canvas in the best conditions, if you have any questions about your product we suggest you fill out our form.


Most frequent questions and answers

MyPicSpace is the platform with which you can access all your memories,

Both in its Web and App (App store, Playstore) version you will be able to:

  • Preview photos before purchase.
  • Preselect and mark them with a heart
  • View and donwload the photos you bought
  • Share on facebook
  • Storage your memories per three months after purchase

The platform will allow you to download your purchased photos, log in with the credentials that were sent to your email address.

If you have not yet received the email with the accesses you will have to wait 24-48 hours after your purchase as the servers may take some time to send it to you.

Sometimes the emails arrive to your SPAM folder, you might find it there.

The link takes from 48 to 72 hours to upload the pictures to the cloud. Once you buy the photos, after this time you can view and download them.

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Most frequent questions and answers